When an order needs another look

If an item is damaged, does not match what you ordered or raises a return question, contact support@sylruni.com with the order reference and what you noticed.

Help us identify the issue

• Tell us the product and selected option.
• Describe whether the question concerns condition, missing components, dimensions or another detail.
• Where useful, attach photographs of the item, packaging and relevant label.

Before sending a parcel back

Ask for the applicable instructions and return destination first. A shipping label or dispatch address is not automatically a return address. Keep the item and supplied components available while the request is reviewed.

Confirm the conditions for your order

This enquiry guide does not establish a fixed return window, promise free return shipping or specify a refund-processing deadline. Ask for the applicable eligibility and cost information before purchase if these details affect your decision.

For a product detail before buying

Checking dimensions, the exact tool assortment and the parts supplied with a furniture or lighting option can avoid a mismatch. We can help clarify the listing at support@sylruni.com.